Returns

At RING KONG we want you to shop with confidence. If your gear isn’t the right fit, our 30-day returns policy makes the process simple and transparent.

Quick Summary

• 30 days to return items from the date of delivery.

• Items must be new, unused, and in original packaging with tags attached.

• Refunds are issued back to your original payment method.

• Customers are responsible for all return shipping costs (unless the item is faulty or damaged).

• Exchanges available only for:

  • The same product in a different size (if that size is the same price), or

  • A different product of equal value.

How to Return or Exchange an Item

1. Email us at info@ringkong.com with your order number and the item(s) you wish to return or exchange.

2. We’ll provide return instructions.
   

3. Ship the item back to us with all original packaging, tags, and accessories.

4. Once received and inspected, we’ll process your refund or exchange within 3–5 business days.

Conditions for Returns

• Items must be unworn, unused, unwashed, undamaged, and resalable.

• All tags and packaging must be included and in good condition.

• The following cannot be returned (unless faulty):

  • Mouthguards, groin protectors, underwear, or similar hygiene products.

  • Customized or personalized products.

  • Gift cards.

  • Final sale / clearance items.

Faulty or Damaged Items

If your combat sports gear arrives faulty or damaged, contact us immediately at info@ringkong.com with photos and your order details. We’ll arrange a repair, replacement, or refund — with no return shipping cost to you.

Important Notes

• Refunds are processed to the original payment method.

• All return shipping costs are the customer’s responsibility (unless the item is faulty or damaged).

• Shipping and handling fees are non-refundable.

Contact Us

For any returns or exchange questions:
info@ringkong.com
Available Mon–Fri, 9:00–18:00 (CDMX)